Crucial Confrontations™Training Program Overview
Ensure Accountability and Execution
With a Proven Step-by-Step
Process
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Every team and organization faces disappointment. A coworker misses
a deadline, a team sets expectations only to fall far short of the
goal, or a direct report just plain behaves badly. Too often, we
rely on one another for results only to let each other down. We make
promises and break them—and bad things happen.
Based on more
than two decades of research, Crucial Confrontations training asserts
one thing: if you can replicate the skills of top performers and
effectively hold others accountable, your whole world changes (everything
from productivity to teamwork to improved relationships).
Crucial
Confrontations training teaches individuals and teams how to willingly
and effectively speak up when others let them down—no matter
power, position, or temperament—enhancing accountability, improving
performance and ensuring execution each and every time. These skills
inevitably produce rapid, sustainable, and wide-reaching changes
in the results you care about the most.
Change your world by making Crucial Confrontations skills your
best practices.
COURSE DETAILS
Crucial Confrontations training infuses fourteen
hours of classroom time with more than 120 original video clips
of “before and after” situations. Enjoy video-based
instruction from the authors of Crucial Confrontations: Tools for
Resolving Broken Promises, Violated Expectations, and Bad Behavior.
Engage in extensive in-class practice, group participation, and
personal planning as you explore and master these Crucial Skills.
Who Should Attend?
Crucial Confrontations training is ideal for
individuals who manage people or processes as well as those who
have supervisory or cross-functional management responsibilities.
Learn to facilitate rapid problem-solving and improve results.
For true change to be achieved, involving teams and even entire
organizations is essential. At a minimum, consider attending our
public training events (see www.vitalsmarts.com for a complete
schedule). Or bring our professional facilitators into your organization.
WHAT YOU’LL LEARN
Skills taught in this training
deliver significant improvements in areas such as:
1. Productivity—deal
with violations before they escalate into chronic problems.
2.
Performance—discuss deviations without generating defensiveness
or resentment.
3. Change Management—eliminate resistance
by replacing fear and uncertainty with genuine motivation.
4. Teamwork—hold
everyone accountable to the same standards, replacing jealousy
and inequity with justice and unity.
5. Quality—discuss challenges
and barriers in a way that yields creative and supported solutions.
6. Relationships—confront broken promises or violated
expectations in a way that solves the problem while strengthening
the relationship.
7. Safety—nurture safe practices by knowing which infractions
to confront and how to confront them.
Lesson |
You’ll Learn
To |
| 1. Choose What and If |
- Determine what Crucial Confrontation to hold and if
you should hold it.
- Deal with the right problem.
- Avoid revisiting old
problems while missing the real and bigger issues.
- Understand
why people don’t bring up problems
when they should.
|
| 2. Master My Stories |
- Get your head right before opening your
mouth.
- Evaluate the cost of becoming emotional and
charging into a
confrontation unprepared.
- Overcome your own unhealthy
feelings and generate new ones.
- Decipher the meaning
and the implications of “the
fundamental
attribution error.”
- Diagnose the causes behind
all broken promises.
|
| 3. Describe the Gap |
- Prepare for the “hazardous half
minute.”
- Effectively start a crucial confrontation.
- Recognize
common errors people make when first bringing up a
problem.
- Talk about almost anything with almost anybody.
- Establish
safety by applying Mutual Purpose and Mutual Respect.
- Define
the Gap—what was expected versus what
was observed.
- Diagnose and create safety by ending
with a question.
|
| 4. Make It Motivating |
- Help others want to take action.
- Resist abusing
power to motivate others.
- Use natural consequences
to influence others’ behavior.
|
| 5. Make It Easy |
- Brainstorm and work together to remove
all ability barriers.
- Separate motivation from ability
without mixing one with the other.
- Recognize common
problems when trying to remove ability barriers.
- Clarify
who does what by when—accountability.
|
| 6. Stay Focused and Flexible |
- Keep your focus when others get sidetracked,
scream, or sulk.
- Maintain flexibility when the other
person raises new issues.
- Avoid getting sidetracked
or stuck on the wrong issue.
- Identify new problems
and decide if they’re
worth dealing with.
- Recognize the most common new problems
(and their solutions).
|
Train-the-Trainer
Use our train-the-trainer program and Leader’s
Resource Kit to enable your trainers to offer the highest quality
in-house training program available today. We also advocate leader-led
training and certify line managers as the most effective approach
for acquiring and retaining new skills.
Participant Materials
- Crucial
Confrontations Participant Toolkit (192-page training workbook)
- Crucial
Confrontations Action Planner
- Contract cards and model
cards
- Crucial
Confrontations: Tools for Resolving Broken Promises, Violated
Expectations, and Bad Behavior—The New York Times bestseller
based on this training course
- Crucial Confrontations Audio
CD Companion (6-CD audio workout for strengthening Crucial Confrontations
skills)
- Course
completion certificate
- Free subscription to the Crucial
Skills Reminder, a weekly e-mail service
- Follow-up Web
resources (a self-assessment, video examples, downloadable samples,
and more)
- Access
to our complete line of books, Audio CD Companions, and Web Seminars
at www.crucialskills.com
About VitalSmarts
An innovator in best
practice training and consulting research, VitalSmarts delivers
significant improvements to the results companies care about
most. Based on ongoing research, VitalSmarts award-winning training
courses have created systematic and lasting change in thousands
of organizations, helping them realize quick, hard-hitting results
using a method that no other training company yet offers. VitalSmarts
also offers keynote speaking, on-site consulting, and executive
team development.
