Crucial Conversations--Get Unstuck
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Crucial Conversations the Book--New York Times Best Seller



"Hey if you read only one 'management book' this decade . . .
I'd insist that it be Crucial Confrontations."
- Tom Peters

Improve Accountability and Performance 

Every individual, team, and organization faces disappointment. A coworker misses a deadline, a boss fails to live up to an expectation or a direct report just plain behaves badly. People make promises, break them--and then bad things happen.

We all face accountability challenges because in today's highly complicated and interdependent world we rely on one another and then, for some reason or another, we let each other down. We run into barriers, something comes up, priorities change--the list is endless.

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© 2006 Richard J. Lee Consulting. All VitalSmarts™ Content Property of VitalSmarts, L.C. Used by Permission.

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Crucial Conversations®, Crucial Confrontations™, & VitalSmarts™ are registered trademarks of VitalSmarts, L.C.
Crucial Conversations: Tools for Talking When Stakes are High &
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior
are the intellectual property of Kerry Patterson, Joseph Grenny,
Ron McMillan and Al Switzler. Content used by permission.